Return, Exchange & Cancellation Policy is 100% committed to your satisfaction! If an item does not meet your expectations, we would be happy to exchange or refund within 90 days of your order date. We do ask that some items be returned for a refund and must be in new condition. Please note that as part of our iHeart Promise, our supplements and treats are not required to be returned for a refund if you are unsatisfied with the quality or results of these items within 90 days of initial purchase.

If you wish to cancel an order, please contact us within 4 hours of the order being placed. We’ll do our best to ensure it can be cancelled before shipping. To initiate a return, exchange, or cancellation, please get in touch with our Hero Support Team using our contact form here. We do offer refunds (less the price of shipping to get it to you), exchanges, and store credits within 90 days of purchase.

Need a quick answer? Search for answers to our most frequently asked questions regarding this topic right here!