Return, Exchange & Cancellation Policy
iHeartDogs.com is 100% committed to your satisfaction! If an item does not meet your expectations, we would be happy to exchange or refund within 30 days of your order date. We do ask that some items be returned for a refund and must be in new condition. Please note that as part of our Project Paws Promise, our supplements and treats are not required to be returned for a refund if you are unsatisfied with the quality or results of these items within 30 days of initial purchase.
If you wish to cancel an order, please contact us within 8 hours of the order being placed to ensure it can be cancelled before shipping. To initiate a return, exchange, or cancellation, please contact us. We do offer refunds (less the price of shipping to get it to you) within 30 days of purchase.
Need a quick answer? Search for answers to our most frequently asked questions regarding this topic right here!