Shipping Information

Delivery Time Estimates
All orders are shipped Monday through Friday (excluding holidays). We work to ship orders as quickly as paws-ible!

Standard Methods
Once your order processes, transit time is estimated at 2-7 business days, depending on your zone.  Orders to AK, HI and PR may experience longer transit times.

Expedited Methods (48  contiguous states only)
We offer Next Day and Two Day shipping with delivery Monday through Friday (no Saturday delivery).

  • Expedited orders placed by Noon PST Monday-Friday will ship same day. Expedited orders placed after Noon PST will ship next business day.
    • “Next Day” Expedited Orders that ship Friday are delivered on Monday
    • “Two Day” Expedited Orders that ship Friday are delivered on Tuesday
  • We can ship expedited orders to valid street addresses only; no PO Boxes. If a PO Box is entered as the shipping address and we are unable to reach you to correct the address, your order may be delayed.

International Method
Transit times vary, but typically take 3-6 weeks once shipped with delivery made by local mail service. We currently do not offer shipping to: Afghanistan, Albania, Algeria, Austria, Bahamas, Belgium, Bhutan, Brazil, Brunei, Bulgaria, Chad, China, Crimea – Region of Ukraine, Croatia, Cuba, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Germany, Greece, Guatemala, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Ireland, Israel, Italy, Japan, Jordan, Laos, Latvia, Liberia, Libya, Lithuania, Luxembourg, Malaysia, Malta, Mongolia, Netherlands, New Zealand, North Korea, Norway, Papua New Guinea, Philippines, Poland, Portugal, Republic of Cyprus, Romania, Russia, Samoa, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Sudan, Spain, Sudan, Sweden, Syria, Timor-Leste, Tunisia, Turkey, Turkmenistan, Ukraine, United Arab Emirates, United Kingdom and Yemen.

Shipping Carriers

Shipping Costs
For information on how to calculate your shipping costs, look here. Please note that international customs fees may apply to all shipments outside the USA. Unfortunately, is unable to control these charges.

How to Track Your Package
Please allow up to 24 hours for tracking to update after carrier receives your package.

Hero  Support (aka Customer Support)
We are here to help! Please get in touch with our Hero Support Team with any questions or concerns by using our contact form here.

Woof & Meow! (Thank you!)