We are committed to delivering orders quickly and efficiently while providing the best paw-sible service. Below, you’ll find important details about our fulfillment process, including order processing times and transit & delivery estimates.
Order Processing Time
Processing time (prior to shipping) depends on the shipping destination and the selected shipping method (Standard or Expedited).
Standard Shipping (United States & International):
- Orders are processed within up to 4 days (Monday through Saturday).
Expedited Shipping (United States Only)
Expedited shipping (2-Day or Next-Day Delivery) is only available for items shipping from California being delivered within the 48 contiguous states.
- Orders placed Monday through Saturday (excluding holidays) by 12:00 PM PST / 3:00 PM EST: Ship the same day
- Orders placed Monday through Saturday after 12:00 PM PST / 3:00 PM EST, on Sundays, or on holidays: Ship the following business day
Transit & Delivery Time
Once your order is shipped, transit times will vary based on your selected shipping method and destination.
Domestic
- Standard Shipping: Delivery typically occurs within 10 business days M-F after the order is shipped. For orders shipped to U.S. territories or locations outside the 48 contiguous states (e.g., Alaska, Hawaii, Puerto Rico), delivery may take longer.
- 2-Day Air: Delivery occurs within 2 days Monday through Saturday, excluding holidays, after the order is shipped. No delivery on Sunday.
- Next Day Air: Delivery occurs on the following business day M-F, excluding holidays, after the order is shipped. No delivery on Saturday or Sunday.
International
- Standard Shipping: Delivery typically occurs within 4 weeks after the order is shipped.
- Duties and taxes are due upon receipt
- Delivery made by local postal service
- Expedited service options are not available
Tracking Your Order
As soon as your order ships, you will receive a confirmation email with a tracking number. This allows you to follow your package’s journey from our warehouse to your doorstep. Visit our Tracking Page.
Hero Support (aka Customer Support)
We are here to help! Please get in touch with our Hero Support Team with any questions or concerns by using our contact form here.
Woof & Meow! (Thank you!)
